A Good Software Testing Culture Can be Easily Broken

Lessons learned from Google’s “$100 billion error” yesterday.

This article is one of the Stories series.

Google’s “$100 billion error” made the news headlines yesterday.

The Register

CNN

Let’s see the official statement from Google:

“This highlights the importance of a rigorous testing process, something that we’re kicking off this week with our Trusted Tester program,” a Google spokesperson told CNN in a statement Wednesday about the factual error. “We’ll combine external feedback with our own internal testing to make sure Bard’s responses meet a high bar for quality, safety and groundedness in real-world information.” — CNN news

The two keywords here are “Quality” and “Important”. But wait, I remembered one quote from the “How Google Test Software” book.