Analyse of World Quality Report 2023–2024: Recommendations

A set of recommendations that a software company can adopt today.

Non-Medium Members: Read this article free on Vocal (no ads).

Update (2024–02–03): The sequel article “Findings” is now available.

Capgemini has recently published World Quality Report 2023–2024 (PDF format), which outlines the latest trends and state of Quality Engineering. Some of its key recommendations align with what I have been saying/writing for years.

This kind of official report often contains jargon or correct-but-lack-substance texts, such as “Test Automation reduces costs”. Because of the commercial factors of this report (done by Capgemini and Sogeti, tech consulting companies), it is not surprising that a hyped trend, such as AI, was included in the recommendations.

I remain skeptical about the effectiveness of AI in End-to-End Testing in real-world projects. Check out my articles: ChatGPT has been out for over 6 months (now 13 months as 2024–01). Have you implemented real test automation with AI?

I will just focus on practical ones that ambitious IT executives can transform and see the results in a matter of days.

Table of Contents:
· On Agile Quality Management
∘ 1. “Invest in robust training…